Privacy Policy

Last updated: 8 August 2026

1. Information We Collect

GW GeWalt, operated by Ebcotech Machinery Sdn Bhd ("we", "us", or "our"), collects information you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Service requests, site addresses and measurement details
  • Communication history (WhatsApp, phone, email, contact forms)
  • Payment information (processed securely by third-party providers)

2. Website Visitors

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available: browser type, language preference, referring site, and the date and time of each visitor request. We collect it to better understand how visitors use the site.

We also collect potentially personally-identifying information such as IP addresses. We disclose IP addresses only under the same circumstances in which we use and disclose personally-identifying information, as described below.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our entrance system and door hardware services
  • Schedule on-site measurements, installations and maintenance visits
  • Process transactions and send related information such as quotations and invoices
  • Respond to your comments, questions, and requests
  • Send service reminders and promotional communications (with your consent)
  • Monitor and analyze trends, usage, and activities on our website

4. Aggregated Statistics

We may collect statistics about the behaviour of visitors to the site, and we may publish or share that information. Aggregated statistics do not identify you personally, and we do not disclose personally-identifying information other than as described below.

5. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers who assist in our operations (e.g., delivery and logistics)
  • Professional advisors (lawyers, accountants)
  • Authorities when required by Malaysian law, including under the Personal Data Protection Act 2010 (PDPA)

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Under the PDPA, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

8. Cookies

We use cookies and similar tracking technologies to collect and track information and to improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Advertising Cookies

Adverts appearing on this site may be delivered by advertising partners, who may set their own cookies. Those cookies let an ad network recognise your computer each time it sends you an online advertisement, and compile information about you or others who use your computer. This policy covers our own use of cookies and does not cover the use of cookies by advertisers.

10. Business Transfers

If Ebcotech Machinery Sdn Bhd, or substantially all of its assets, were acquired, or in the unlikely event that the business closes or enters bankruptcy, user information would be one of the assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer may continue to use your personal information as set out in this policy.

11. Changes to This Policy

Most changes are likely to be minor, but we may revise this policy from time to time. We encourage you to check this page for changes. Your continued use of the site after a change takes effect constitutes acceptance of it.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: info@ebco2u.com.my
  • Phone: +603-6280 6226
  • Address: 1, Jalan Gangsa SD 5/3a, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia